Frequently Asked Questions

What area do you provide services to?

Iam based in Livingston Manor and provide pet care to the surrounding area. My regular service area extends to an 8 mile radius from my business address on Elm Hollow Rd. I cover an “extended service area” for an additional rate (per mile). Please view individual service pages for details and pricing.

How can I book your services?

I use an app called Time to Pet to manage all of my bookings. Please use my CONTACT page to begin a service inquiry and I will walk you through my on-boarding process from there.

Will you meet my dog or cat before I book your services?

Before I finalize any booking, I will schedule a visit to your home to conduct a "Meet and Greet" with you and your pet to make sure we are the right match. I have an intake form that will cover everything from your dog or cat's medical history and emergency contacts to his or her favorite toys and treats to ensure that I provide the best care possible.

Will I need to have keys ready for the Meet and Greet?

Yes, I ask that all clients have two sets of keys ready to hand-off when we meet. When they are not in use, all keys are kept on file securely in the Dogzilla & Cat Cong home office and they are labeled with no identifying information except for my own private code. A second copy of keys is required to ensure that no pet is ever left without care in the event of a lockout or an emergency.

How do you schedule your services?

Due to a number of variables such as weather and the location of our clients, I must provide services with some degree of flexibility. All visits are conducted within +/-1 hour of their scheduled time. 

What is your cancellation policy?

Services canceled a minimum of 24 hours in advance of the scheduled date/time will be assigned credit equal to the amount paid. Cancellations made with less than 24 hours notice will be subject to the full charge.

Refunds cannot be issued for any services. Holiday services cannot be refunded or credited.
Credit with Dogzilla and Cat Cong does not expire.

How will you keep my pet safe?

Safety is my number one priority. I am certified in Pet First Aid and CPR through PetTech and I am a fully insured and bonded member of Pet Sitters Associates, LLC.

Additional measures are taken with dogs to make sure that your pup is kept safe. I keep a close eye on environmental conditions and always make sure your dog is comfortable anytime there is extreme heat, cold, or otherwise. I am also careful to secure and double check any safety gear you have for your pup, such as their leash and harness, every time we go out.

What do you do in the event of severe weather?

In the event of severe storms or extreme temperatures, I will only bring your dog outside for as long as it is safe. Any walk or play time that your dog misses outside will be fulfilled with play time and attention indoors. To ensure my safety under such conditions, I reserve the right to cancel any services scheduled during an extreme weather event. I will always give as much notice as possible and full credit will be given for any services cancelled by Dogzilla & Cat Cong.